Q&A
Frequently asked questions to our hotel in the Pyrenees
Accommodation
How can I book a stay at the hotel?
Give us a call, send us an email or book directly through our website
What are the arrival and departure times?
Arrivals are from 15:00 and you will have until 12:00 on the day of departure to vacate your room.
Services
What are the opening hours of the reception?
The reception is open 24 hours a day.
Are pets allowed in the hotel?
Yes, pets are allowed in the hotel but not in the restaurant.
Is the hotel suitable for families?
Yes, the Hotel Padoue has rooms suitable for families that can accomodate 3 to 6 people.
Is the hotel suitable for people with reduced mobility?
Yes, the Hotel Padoue has many accessible rooms. In addition, we were the first hotel in be awarded the "Tourism and Handicap Label" by the French Ministry of Tourism. This label takes into account the four types of disabilities.
Accessibility
Is it easy to park your car at the hotel?
The hotel has two parking options for cars. You can choose between a paid covered car park located just 30m from the hotel entrance or free open-air car park located 500 m from the hotel.
Is the hotel close to the city centre?
The hotel is located 800m from the city centre and just 60m from the entrance to the Sanctuary of Lourdes.
Restaurant
Does the hotel have one or more restaurants on site?
The Hotel Padoue has a restaurant which offers a daily menu and an à la carte menu which features many regional dishes.
What kind of breakfast does the hotel serve and at what time?
The Hotel Padoue serves a buffet breakfast with a wide range of products, as well as hot dishes that are cooked to order.
